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Welcome to the FB180 Portal!

FB180 INFINITY LOOP
Introduction Video

An introduction to FB180 with Simon de Montfort Walker

Welcome to the Food & Beverage 180 (FB180) portal!

This portal is an internal repository for all aspects of FB180 methodology which helps to encourage collaboration and define standards through whole end to end sales to delivery process from its inception at the lead generation stage all the way through to project delivery and aftercare support.

Here you’ll find an overview of the entire FB180 process, each stage can be drilled into revealing all the objectives, documents, playbooks & content for each of the 180 phases. Before you jump in, please take a few minutes to watch an introduction to FB180 from Simon de Montfort Walker, SVP and General Manager, F&B GBU.

Navigation Guide

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0-10 Assessment & Qualification Prospects journey from research, education, to outreach, easily leads them to Oracle Food & Beverage. Our response is faster than the competition giving the prospect confidence in our desire to be their technology partner. 20-30 Discovery Add value to the experience by analysing and immersing themselves within customer operation and so that the team thoroughly understand the business, the challenges, the opportunities and the drivers. 40-50 Solution Development Build an engaging demo environment focused on the output from the discover phase, tailored to the customer’s requirements, addressing their current pain points whilst exceeding their expectations. 60-70 Solution Presentation Deliver a compelling demonstration that is focused on the operation, business challenges, satisfying the requirements of all stakeholders. 80-90 Resolution Following a comprehensive and successful Demo, Lab or Production Pilot, the Sales Team submit the final proposal to the customer with the goal of receiving a Verbal Commitment from the Key Decision Maker. 100 Close Deal closed! After the order is booked, continuity and confidence is key. 110 Launch Initiate project kick-off with a customer specific start up plan, seamless handover and ready for project planning. 120 Plan Drive Delivery efficiency and Best Practice. Customer driven and efficient project plans. 130-140 Build for success Leverage Leading practice for an Enterprise Ready build - Trusted Advisor Status on the best approach to run the POS in their operation "Other Customers do it like this!”
Give customer best possible Customer journey. 150 1st Store Success Develop an internal plan to positively overwhelm the customer & drive to our First Store Success Initiative. No stone is left unturned to wow the customer on our service, a continuation of the whole Customer Journey. 160 Enterprise Rollout Requirements to ensure a structured Approach to an Enterprise Rollout. 170 Customer Success Develop a Customer Assurance Model that proactive manages the relationship with the customer post installation. 180-0 Customer Care Continued Ongoing Care, Support
and Repeat.
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