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Welcome to the Discovery Stage, which is Phase 20-30 of the Food & Beverage 180 portal. This phase concentrates on all the processes, steps and provides information to the relevant collateral required to deliver an optimal discovery session(s) within the engagement.
To transform relationship. Engage with senior stakeholders within business and disconnect from active selling to positioning as trusted advisor. By placing ourselves at this enterprise level we can fully understand our customer’s capability and strategy therefore position ourselves to become a long term partner where our long term goals are strategically aligned.
Below describes the typical process flows including references to documents or actions that may need to be completed to support this phase:
| Acronym: | Type: | Definition: |
| EMM | Resource | Enterprise Menu Management |
| RFx | Document | Request For x (Request for Information or Proposal) |
| ROI | Document | Return On Investment |
| SWOT | Document | Strengths, Weaknesses, Opportunities, and Threats |
| SE | Resource | Solution Engineer |
| XLOB | Acronym | Cross (X) Line Of Business |
A RACI matrix as illustrated below will be used for each phase to help us define roles and responsibilities in every step of the FB180 process so everyone knows who's doing what.
This ensures standards in our approach whilst providing confidence and assurance to our customers!
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DOWNLOAD PDF:
PHASE 30. ENTERPRISE DISCOVERY.
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Introduction Video
An introduction to FB180Here you’ll find an overview of the entire 180 process, each stage can be drilled into revealing all the documents, playbooks & content of each 180 phase. Before you jump in please listen to a few words from Tim Brown, VP - Solution Engineering, Food & Beverage Global Business Unit.
Applicable Tiers
(*Not applicable as standard - dependant on the prospect/customer which needs to be qualified)
Output Checklist
Below list’s the key Enterprise Discovery outputs as a checklist that would be required to be completed within this phase:
☐ Enterprise Discovery Templates >> can be access here to help plan and support your discovery sessions:
1. Enterprise Discovery Pack (Goals, Strategy, Vision, Capability)
2. Architecture Documentation (As Is, Transitions, To Be)
3. PIER (Partners Integrations Extensions Reports) Landscape
4. Value Propositions/Business Benefits as a part of a High-Level ROI Analysis
☐ Solution Workbook >> used to capture requirements:
1. Operational Process Flows
2. Functional GAPs Analysis
3. Non Functional Requirements (Infrastructure)
4. Integration Requirements (Interfaces & 3rd Party Applications)
☐ Solution Playbook >> to Present Discovery Outputs to include but not limited to:
1. Business Benefits and Value Propositions Outputs
2. ROI Tool
Useful Links
Below list’s the links to the application portal described in this phase as well as some useful links to knowledge based collateral that may help you: Search for public facing published business strategy / performance documents – see Alsea examples here Internal XLOB Slack channels for insights
Agenda Examples
Enterprise Discovery Process
Enterprise Discovery Framework Template
Training
Some recommended training courses/training material that are available that will help you in this phase:
Discovery Process Maps – TBC
Restaurant Business Analysis Training
Lunch & Learn URL: https://otube.oracle.com/media/Restaurant+Business+Analysis-+Lunch+%26+Learn/0_nawj4oub
PPTX for above
ROI Process
Requirements elicitation guide
Inset Day Speaking Up Training