OBJECTIVES

ORACLE OBJECTIVES

Oracle Consulting’s objective is to excel at meeting our customer’s business needs by having best in class consulting teams led by seasoned management teams, portfolio managers, and project managers. These teams thrive on implementing and deploying best in class Products around the world. Our Goals’ are for successful implementations delivered and lead by consultants whom are trusted advisors. The goal is for these project deliveries to lead to happy and referential customers.

FBGBU OBJECTIVES

Provisioning tasks complete and on boarded customer knowledge from sales cycle with clearly defined project scope & objectives ready for planning.

• Discovery Replay/Summary - Provide confidence to customer that project team have on boarded all requirements from Discovery
• Present a clear methodology on how we deliver to ensure quality and to set clear expectations to minimise scope creep
• Start self-service product training plan

PROCESS FLOW

Below describes the typical process flows including references to documents or actions that may need to be completed to support this phase:

• Consulting Management team engaged mid sales cycle prior for lab implementation to form relationships with Key Stakeholders
• Engage Project Start-up Services from PMO
• Hold Sales and Consulting Bid Transition Meeting
• Review relevant Global Standard Operating Procedures areas for Project Kick Off
• Review and Monitor Environment Provisioning Status
• All parties onsite for Project Kick Off and Handover
• Define project team roles and responsibilities (Project RACI or Governance Charter)
• Communication plans put in place for each project
• Stand up reoccurring governance meetings with internal and external stakeholders.

GLOSSARY OF TERMS

Acronym:	Type:	Definition:
OMA	Document	Oracle Master Agreement
C2A	Process	Click to Accept
CEMLI	Document	Configuration, Extension, Modification, Localization, and Integration
DAS	Application	Deal Approval System
OD	Document	Order Document
POEF	Document	Purchase Order Exemption Form
PO	Document	Purchase Order
OIP	Application	Order Information Portal (Lite)
SLA	Document	Service Level Agreement
CRA	Application	Customer Request Application
SPS	Application	Cloud Provisioning Portal (Why SPS I don’t know)
Q	Application	Application that manage, track your quote, contract and approvals
CPQ	Application	Think this is a spelling mistake and should be CRA
ABE	Process	Accelerated Buying Experience
SAR	Document	Service Activation Request
GSOP	Process	Global Standard Operating Procedure

Launch PHASE RACI

A RACI matrix as illustrated below will be used for each phase to help us define roles and responsibilities in every step of the FB180 process so everyone knows who's doing what.

This ensures standards in our approach whilst providing confidence and assurance to our customers!